Frequently asked questions
What is your shipment company outside Kuwait?
We are shipping with DHL company outside Kuwait
How long it will take to receive my order?
Kuwait orders same day delivery for orders before 4pm and next day delivery for orders after 4pm.
Outside Kuwait orders it will take between 2 to 3 working days to arrive to you.
Are the colors of the bracelets changing from the water?
You can swim or take shower wearing Constantin Nautics bracelets and they will not change color or shape.
Where are your products made in?
Our products are handmade in Europe (Romania) from high quality materials.
Can you deliver as gift?
Our products are coming with gift box and gift bag.
Can I exchange the bracelet size if it is small or big?
We can exchange the size if small or big.
Can I exchange the bracelet if I don’t like it?
We can exchange bracelet as per our return/exchange policy.
Can I wash them?
Our bracelets are made from materials that can be handwashed with soap.
Products ordered wrong (wrong size) can be exchanged with other identical but different size or with similar products of equal value within 60 days of purchase, but in this case the customer will bear the full cost of transporting round-trip if you can bring to our office. In this case, the products must be accompanied only by the warranty.
Return costs are:
- 3 KWD for Kuwait
- 5 KWD for United Arab Emirates, Qatar, Bahrain, Oman
- 5.5 KWD for Saudi Arabia, Jordan, Syrian Arab Republic, Iran, Lebanon, Yemen
You can not return:
- Expressly ordered products at the request of the buyer and not part of the stock at time of order
- Products that no longer have the original packaging in which it was delivered
- Products which do not have the warranty (if applicable)
- Deteriorated products
The address where you must send packages of bracelets that you want to replace is Kuwait , Ahmadi Gov. Fintas, Block 2, street 8, Unit 112, Zip Code Safat 13123 and put a note in the package with the new bracelets and their size in order to replace them.